The SeattlePI Covers The Executive Checklist. Workforce Wrangler’s Mark Craemer quotes the book’s emphasis on placing employees ahead of customers.
He writes: “In my experience, the best companies put their employees ahead of their customers. This may seem counter to what most companies want to convey to the marketplace, but the ultimate value of products and services shine through if the people designing, producing and delivering them are served well.”
He points to Zappos, Costco and Google as fine examples from the book.
Please read and pass it on…